CASE STUDY:
Telecom Expense Management helps Furniture Retailer
Retailer with 1,000+ locations across the domestic US. Their IT group was centralized out of their main headquarters, with no local IT personnel distributed across their stores. This created difficultly in managing the overall telecom and IT Environment.
Challenges
Client:
Retailer with 1,000+ locations across the domestic US. Their IT group was centralized out of their main headquarters, with no local IT personnel distributed across their stores. This created difficultly in managing the overall telecom and IT Environment.Industry:
RetailNumber of Locations:
1,000+ retail locationsChallenges:
- Complexity: 30+ Carriers across 1,000 sites led to a level of complexity of managing their telecom environment.
- Broken AP Practices: The receipt of several hundred Carrier invoices a month created difficulty for the finance department to track and manage, and often led to late charges for not paying on time.
- Lack of visibility: Desired to “shop” other Carrier options for better pricing and consolidation, but lacked a full inventory of their telecom assets to effectively explore those options and go out for bid.
Objective:
To complete a full inventory build in a robust software platform of all the client’s telecommunication assets and map those assets to the Carrier invoices for accuracy. Additionally, to create a work flow around invoice processing and payment to create efficiencies within their accounting practices.
Achievements:
- Gathered and analyzed all necessary data to create location level inventory into a centralized portal.
- Installed an outsourced bill pay service where the client simply pre-funded an account for the amount of their monthly telecom spend, and the invoices were tracked and paid on their behalf.
