A clearer telecom inventory for a national furniture retailer

The challenge

A furniture retailer managed more than 1,000 US locations from a central IT organization without local IT staff in its stores.

More than 30 carriers and hundreds of monthly invoices made the environment difficult to manage. Payment tracking gaps led to late charges, while an incomplete inventory limited the ability to compare carrier options.

The approach

The engagement focused on building a location-level inventory, mapping telecom assets to carrier invoices, and creating a more consistent invoice-processing and payment workflow.

The reported outcome

• The required data was gathered and analyzed into a centralized inventory portal.
• An outsourced bill-payment service tracked and paid invoices from an account funded by the client for monthly telecom spend.

The published case describes improved visibility and payment administration. It does not quantify financial savings.

The takeaway

A service inventory tied to locations and invoices provides the foundation for managing a distributed telecom environment and evaluating future carrier decisions.