A global manufacturer brings telecom records together

The challenge

An international manufacturer had telecom records spread across separate data sources and limited internal resources for daily administration. Incomplete inventory visibility and inaccessible contracts made it difficult to verify expenses consistently.

The approach

The engagement established a centralized way to manage inventory, contracts, expenses, and telecom workflow.

The work progressed in three phases:

1. Gather and normalize inventory and contracts across 25 countries, covering more than $6 million in telecom spend.
2. Establish moves, adds, changes, and disconnects workflow, with more than 500 invoices processed.
3. Identify opportunities, remediate issues, and track the resulting savings.

The reported outcome

The published case reports more than $250,000 in savings identified, remediated, and realized during the first year.

The takeaway

Consolidating inventory and contract information created a practical foundation for ongoing expense review. The financial result belongs to this historical engagement; outcomes depend on each customer’s environment.